Privacy Policy

Floriss LLC ("Floriss," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with Floriss®, Florair™, and related products and services, including Florair Display, The Greenhouse, The Orchard, The Orchard Portal, and any websites, software, or applications we operate (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with its terms, please discontinue use of our Services.

Scope and Updates

This Privacy Policy applies to all personal information collected through our Services — whether online, in beta environments, through community participation, or via hardware and software products in development.

We may update this Policy periodically to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date and, where required, provide additional notice. Your continued use of our Services after updates constitutes acceptance of the revised Policy.

Information We Collect

The information we collect depends on how you interact with us.

A. Information You Provide

We may collect:

• Contact Information – such as name, email address, billing/shipping details, or phone number.
• Account and Community Data – such as login credentials, user profiles, or participation details within The Greenhouse or The Orchard.
• Payment Information – when you make a purchase or pledge, payment details are processed securely by third-party processors. Floriss does not store full credit card numbers.
• Communications and Submissions – such as messages, feedback, co-creation ideas, or responses to surveys or support requests.
• AI and Beta Participation Inputs – voluntary interactions with pre-development or proprietary intelligence features (e.g., Freya or Flora) that may include text-based input, reflections, or preferences.

B. Information Collected Automatically

When you use our Services, we may automatically collect:

• Device and usage data (e.g., IP address, browser type, operating system, pages viewed, session duration).
• Analytics and engagement metrics to improve usability, functionality, and accessibility.
• Cookies and similar technologies for essential operations, personalization, and performance monitoring (see Section 7).

C. Information from Third Parties

We may receive information about you from:

• Social platforms, referral links, or affiliates.
• Service providers that assist with analytics, customer support, or order fulfillment.
• Publicly available sources, where permitted by applicable law.

How We Use Your Information

We use your personal information to:

• Provide and improve our Services, including order processing, community access, and beta participation.
• Respond to inquiries, provide support, and enhance your experience.
• Communicate updates, newsletters, and invitations to events or co-creation opportunities (only when you have opted in).
• Maintain the safety and integrity of our platforms and detect fraudulent or unauthorized activity.
• Comply with legal obligations and enforce our Terms of Use.
• Conduct research and analysis to support neuro-affirming wellness innovation.

We may also use anonymized or aggregated data for research, analytics, or feature development, including for AI-assisted tools and wellness-focused product innovation.

How We Share Information

We do not sell your personal information. We may share your information only as necessary and only in the following circumstances:

• Service Providers: With trusted partners who help us operate our Services, including payment processors, hosting providers, email platforms, analytics tools, and logistics partners.
• Community and Co-Creation Programs: With other verified users in The Orchard or The Greenhouse when you choose to engage publicly or collaboratively.
• Legal or Regulatory Disclosure: When required by applicable law, legal process, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as permitted by law, with appropriate notice provided.

We may share limited, anonymized usage data (e.g., aggregated analytics) to understand user behavior and improve our Services, consistent with applicable privacy laws.

Your Privacy Rights

Depending on your jurisdiction — including the EU, UK, and U.S. states such as California and Colorado — you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent or opt out of certain data processing activities.
• Request portability of your data in a structured, commonly used format.
• Opt out of marketing communications by clicking "unsubscribe" in any email or by contacting us directly.

To exercise any of these rights, please contact us at hello@floriss.com. We may verify your identity before processing requests.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and maintain accurate business records. When data is no longer needed, we securely delete or anonymize it.

Cookies and Similar Technologies

We use cookies, pixels, and related technologies to operate and personalize our Services. These technologies help us:

• Keep our websites functional and secure;
• Understand how users engage with our content and features; and
• Deliver a consistent, optimized experience across devices.

You can manage cookie settings in your browser at any time. Please note that some cookies are essential for site functionality, and disabling them may affect your experience.

Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your information, we will take prompt action and, where required by law, notify affected individuals in a timely manner.

International Data Transfers

Floriss is based in the United States and operates globally. If your personal information is transferred outside your country of residence, we apply appropriate safeguards — such as Standard Contractual Clauses approved by the European Commission or other mechanisms consistent with applicable data protection law — to ensure your information remains protected.

Children's Privacy

Our Services are not directed to individuals under the age of 16 (or the applicable minimum age in your region). We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us at hello@floriss.com and we will promptly delete it.

Beta, AI, and Pre-Development Features

Certain features — including Florair Display™, Freya, and Flora — are in development or active beta testing. Any data shared through these features is treated as confidential. It may be used in aggregate and anonymized form to refine, train, or improve related functionality.

Participation in beta features is voluntary. Feedback and inputs may be stored for product research and improvement purposes, consistent with this Policy.

Your Communication and Tracking Preferences

You may control how we communicate with you and how your activity is tracked:

• Emails: Use the "unsubscribe" link included in marketing communications, or contact us directly to update your preferences.
• Cookies: Adjust your browser settings or manage preferences through our cookie consent banner.
• Do Not Track: Some browsers transmit DNT signals. We currently do not respond to these signals due to the absence of a consistent industry standard, but we honor all applicable opt-out rights under law.

Region-Specific Notices

California (CCPA / CPRA)

California residents have the right to request details about the categories of personal information collected, disclosed, or shared in the past 12 months, and to opt out of any "sale" or "sharing" of personal information as defined under the California Consumer Privacy Act and California Privacy Rights Act.

Floriss does not sell personal information for monetary consideration. To submit a request or exercise your rights, please contact us at hello@floriss.com.

EU / UK (GDPR / UK GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with your local supervisory authority (data protection authority) regarding our data processing practices. You also have rights of access, rectification, erasure, restriction, objection, and data portability under applicable law.

Other U.S. States

Residents of Colorado, Connecticut, Virginia, Texas, and other states with comprehensive privacy laws may have similar rights under applicable state law. We honor these rights and will respond to verified requests submitted to hello@floriss.com.

Third-Party Links

Our Services may contain links to third-party websites, platforms, or applications (e.g., Shopify, Kickstarter, or community platforms). These are governed by their own privacy policies, which we encourage you to review independently. Floriss is not responsible for the privacy practices or content of external sites.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: